1 Why Responsible Gaming Matters
At CricketBuzz, the mental and financial wellbeing of every user is our top priority. Online betting is meant to be entertainment, but without the right controls it can become a problem. Responsible gaming isn't just about following limits — it's about enjoying the experience within your means and in the right headspace.
Millions of cricket fans across Bangladesh enjoy betting on CricketBuzz as part of their entertainment. Our goal is to make sure that enjoyment never has a negative impact on anyone's life. That's why we don't treat responsible betting as just a policy — we make it a core part of every user's experience.
Remember, betting should never be seen as a source of income. It's entertainment — and it stays that way when you play within your limits.
Core Principles: Responsible gaming at CricketBuzz means playing within your budget, with the right mindset, and purely for entertainment.
2 Who Can Use CricketBuzz
CricketBuzz is strictly for users aged 18 and above. We verify age at registration and reserve the right to investigate any suspicious accounts.
- Registration on the platform is strictly prohibited for anyone under the age of 18.
- Every user's identity is verified through KYC.
- Parents and guardians are urged to monitor and restrict minors' access to devices.
- Never share your account details with anyone.
If you become aware that a minor is using your account, please immediately Help Center Get in Touch
3 Understand Your Betting Habits
The first step to responsible gaming is knowing yourself. It's not always easy to tell when entertainment is becoming a problem. Ask yourself the questions below — and answer honestly:
Self-Assessment Questionnaire
Do you find yourself betting beyond your set budget and feeling regret afterwards?
Do you feel the urge to keep betting in order to chase your losses?
Do you feel restless or irritable when you're not betting?
Do you hide your betting habits from family or friends?
Have you ever used money set aside for bills or essential expenses to place a bet?
Has betting negatively affected your work, studies, or relationships?
If you answered "Yes" to two or more of the above questions, we encourage you to use the responsible gaming tools and consider taking a break. Remember, asking for help isn't a weakness — it takes courage.
4 Our Responsible Betting Tools
CricketBuzz offers a range of effective responsible gaming tools, available directly in your account settings. These tools help you stay in control of your betting experience.
5 Benefits of Setting Limits
You can set your own betting limits directly from your account settings. It's one of the most effective ways to keep your gaming responsible.
- Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis.
- Bet Limit: Control the maximum amount you can bet at any given time.
- Loss Limit: Betting will automatically stop once you reach a set loss amount.
- Session Time Limit: Decide in advance how long you'll spend on the platform each session.
Limit decreases take effect immediately, but increases may take 24–72 hours — this is intentional, so you don't make decisions based on impulse.
6 Break & Self-Exclusion
Sometimes, taking a step back is the best decision you can make. CricketBuzz offers two types of breaks:
- Cooling-Off Period: Take a temporary break of 1 day to 6 weeks. Your account will be locked for the duration.
- Self-Exclusion: You can close your account for 6 months, 1 year, or permanently. Once this decision is made, it cannot be easily reversed.
During self-exclusion, we will not send you any promotional communications and will attempt to detect and block any new account registrations.
7 Support & Advice
If you feel your betting is getting out of control, you don't have to face it alone. CricketBuzz's support team is available 24/7. Reach out to us — we're here to help, not to judge.
- You can speak with our responsible gaming team via live chat at any time.
- Email us at support@cricketbuzz.app — we'll get back to you within 24 hours.
- Activate any limit or self-exclusion yourself, directly from your account settings.