This Privacy Policy applies to all users of the CricketBuzz website and mobile app. By using the platform, you are considered to have accepted this policy.
1 Introduction
Welcome to CricketBuzz. Your privacy is our highest priority. This Privacy Policy ("Policy") explains how CricketBuzz handles the personal information of platform users ("you").
We believe privacy is a fundamental right. That's why our privacy policy is written in plain, easy-to-understand language — so every user knows exactly what we do and don't do with their data. If you have any questions, feel free to reach us at any time via our Help CentreContact us at.
This policy covers the following: what information we collect, why we collect it, how we use it, who we share it with, and what your rights are.
2 What Information We Collect
CricketBuzz may collect your information in several ways. Details are outlined below:
2.1 Information You Provide Directly
Information you provide when registering, logging in, or using the platform:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity document details (collected during KYC verification)
- Payment method details (bKash, Nagad, Rocket numbers, etc.)
- Any information provided when contacting support
2.2 Automatically Collected Information
Some information is collected automatically when you use the platform:
| Data Type | Example | Reason |
|---|---|---|
| Device Information | IP address, device ID, operating system | Security & Fraud Prevention |
| Browsing Information | Pages visited, links clicked, session duration | Improving user experience |
| Transaction Information | Deposit, withdrawal, and betting history | Account Management & Legal Compliance |
| Location Information | Country, city (derived from IP) | To ensure region-based service delivery |
| Cookies Data | Session tokens, preference settings | Seamless User Experience |
3 How Your Data Is Used
CricketBuzz uses your data only for specific, clearly defined, and lawful purposes. We never sell your information or use it for unrelated purposes.
3.1 Primary Use
- Account Management: To ensure secure registration, login, password recovery, and account protection.
- Payment Processing: To process deposits and withdrawals and verify transactions.
- KYC Verification: To verify identity and meet legal obligations related to anti-money laundering.
- Support Services: To respond to your questions or complaints.
- Security: To detect fraud, multiple accounts, or other suspicious activity.
3.2 Additional Usage
- To conduct analytics and improve the platform experience.
- To keep you informed about relevant promotions and offers (you may opt out at any time).
- Ensuring user well-being through responsible gaming tools.
- Meeting legal obligations and fulfilling regulatory requirements.
You can opt out of marketing emails at any time — click "Unsubscribe" at the bottom of any email or contact support.
4 Cookies Policy
The CricketBuzz website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help enhance your browsing experience.
4.1 Cookies We Use
- Essential Cookies: To maintain login sessions and ensure core platform functionality. The site will not work properly without these.
- Analytics Cookies: To understand how users interact with the platform. This information is used to improve the site.
- Preference Cookies: To remember your language, theme, and other preferences.
- Security Cookies: To prevent fraud and unauthorized access.
4.2 Cookie Controls
You can block or delete cookies through your browser settings. Please note that disabling essential cookies may affect certain key features of the platform.
5 Sharing Information with Third Parties
CricketBuzz never sells your personal information. However, data may be shared with specific third parties in the following limited circumstances:
- Payment Processors: Relevant information is shared with payment gateway providers to process deposits and withdrawals.
- KYC/AML Service Providers: For identity verification and anti-money laundering compliance.
- Technology Partners: Cloud hosting and analytics providers that support platform operations.
- Legal Authorities: Government or regulatory authorities where required by court order or legal obligation.
- Business Transfers: The new owner in the event of a merger or acquisition.
We have strict data processing agreements in place with all third parties. They may only use your data for specified purposes and are obligated to keep it secure.
6 Data Retention & Security
CricketBuzz has implemented industry-standard technical and organizational measures to keep your data secure.
6.1 Security Measures
- SSL/TLS encryption is applied to all data transmissions.
- Stored sensitive data is protected with AES-256 encryption.
- Regular security audits and penetration testing are conducted.
- Two-factor authentication (2FA) is available.
- Automatic alerts for suspicious login attempts or account activity.
- Data access is restricted to a limited number of staff, who undergo regular training.
6.2 Data Retention Period
How long your data is retained depends on the type of information and applicable legal requirements:
- All data is retained for as long as your account remains active.
- Even after account closure, transaction and KYC data is retained for a minimum of 5 years to meet legal obligations.
- Marketing-related data is deleted once you withdraw your consent.
7 Your Rights
You have several important rights regarding your personal information on CricketBuzz. Details are outlined below:
Right of Access
You can request to know what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
You may request deletion of your data, provided there are no legal obligations requiring its retention.
Right to Restrict Processing
You may request that we limit how your data is used in certain circumstances.
Right to Data Portability
You may request a copy of your data in a commonly used, portable format.
Right to Object
You may object to your data being used for marketing or profiling purposes.
To exercise these rights Help Centre Go to page or directly support@cricketbuzz.appEmail us at. We aim to respond within 30 days.
8 Children's Privacy
CricketBuzz is intended for users aged 18 and above only. We do not knowingly collect personal information from minors.
If we become aware that a minor has registered on our platform, that account and all associated data will be deleted immediately. If a parent or guardian suspects their child is using the platform, please contact us right away.
9 Privacy Policy Updates
CricketBuzz reserves the right to update this privacy policy at any time. When changes are made:
- The "Last Updated" date at the top of this page will reflect any changes.
- You will be notified of significant changes via email or an in-platform notification.
- Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
We recommend reviewing this page regularly to stay up to date with our latest policy.
10 Contact Us
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: support@cricketbuzz.app
- Help Center: cricketbuzz.app/help-center
- Support Hours: 24 hours, 7 days a week
Our privacy team will respond to any data-related request within a maximum of 30 business days.