24/7 Support

CricketBuzz Help Center — All Your Account, Payment & Betting Questions Answered in One Place

We're here for you every step of the way. Browse the sections below to find what you need, or reach out to our support team directly.

What can we help you with?

The Most Frequently Asked Topics, All in One Place

Account Registration

Help with creating a new account, identity verification (KYC), password changes, and account security.

Deposits & Withdrawals

All payment methods including bKash, Nagad, and Rocket, deposit and withdrawal procedures, and transaction processing times.

Bonuses & Promotions

Terms and conditions for welcome bonuses, cashback, free bets, and VIP rewards.

Betting & Games

Cricket betting markets, understanding odds, live betting, casino games, and how to view your betting history.

Mobile App

Android & iOS app downloads, installation issues, and the benefits of mobile betting.

Security & Verification

Account verification, two-factor authentication, suspicious login activity, and account security.

cricketbuzz

How to Create an Account on CricketBuzz

Opening an account on CricketBuzz is completely free and takes just a few minutes. Follow the steps below and start betting and gaming right away.

  • 1

    Go to Registration Page

    Go to the CricketBuzz registration page and fill in the form with your mobile number or email address.

  • 2

    Enter your personal details

    Enter your full name, date of birth, and address accurately. This information will be verified when you request a withdrawal.

  • 3

    Verify OTP

    Verify your number using the OTP code sent to your mobile. This ensures the security of your account.

  • 4

    Create a strong password

    Choose a password of at least 8 characters that includes uppercase letters, lowercase letters, and numbers.

  • 5

    Make Your First Deposit

    Once your account is active, make your first deposit using your preferred payment method and enjoy your welcome bonus.

Please note: You must be 18 or older to open an account on CricketBuzz. Providing false information during registration may cause issues with future withdrawals.

How to Make a Deposit

CricketBuzz supports all major payment methods in Bangladesh. Deposit using bKash, Nagad, or Rocket — whichever works best for you. Funds are typically credited to your account balance within minutes of a successful deposit.

To make a deposit, log in and go to "Cashier" or "Deposit", select your preferred payment method, and follow the on-screen instructions. Minimum and maximum deposit limits vary by payment method and are shown on the deposit page.

Payment Methods Processing Time Minimum Maximum
bKash Instant ৳ 200 ৳ 50,000
Nagad Instant ৳ 200 ৳ 50,000
Rocket Instant ৳ 300 ৳ 30,000
Bank Transfer 1–3 business days ৳ 1,000 ৳ 2,00,000
cricketbuzz

Withdrawals — How to Cash Out Your Winnings

Withdrawing from CricketBuzz is a straightforward process. However, you'll need to complete KYC verification before your first withdrawal. Once done, all future withdrawals will be processed much faster.

To withdraw, go to the "Cashier" section and select "Withdrawal." Submit a request to send funds to your registered mobile number or bank account. bKash and Nagad withdrawals are typically processed within 30 minutes to 24 hours.

What to Do If Your Withdrawal Is Delayed

If more than 24 hours have passed and your funds still haven't arrived, note your transaction ID and contact CricketBuzz via live chat or email support. In most cases, withdrawals are held up due to incomplete KYC information or unmet bonus wagering requirements.

cricketbuzz

Common Questions About Bonuses & Promotions

CricketBuzz regularly offers a variety of bonuses and promotions — from welcome bonuses to weekly cashback and free bets — with attractive deals for both new and existing members. Each bonus comes with its own terms and conditions, which must be followed.

Bonus funds cannot be withdrawn directly — they must be wagered a set number of times before they convert to real cash. This is called a "wagering requirement". For example, if the wagering requirement is 10x and your bonus is ৳500, you'll need to place a total of ৳5,000 in bets before withdrawing.

Bonus Tips: Always read the terms and conditions before activating a bonus. It's important to know which markets count toward wagering requirements and which ones don't.

Having trouble with the mobile app?

The CricketBuzz mobile app is available for both Android and iOS. Some common issues may come up during installation, but the solutions below resolve most of them.

  • App won't install: On Android, go to Settings and enable "Unknown Sources" or "Install unknown apps".
  • App Crashing: Uninstall the app and download it again. Make sure you have at least 100 MB of free storage on your phone.
  • Can't Log In: Reset your password or clear your cache and try again.
  • Live Stream Not Loading: Check your internet connection and make sure your VPN is turned off.
  • Not Receiving Notifications: Enable notification permissions for the CricketBuzz app from your phone's settings.
cricketbuzz

Account Security — Stay Protected

Follow a few simple habits to keep your CricketBuzz account secure. These steps are highly effective at protecting you from hacking and online fraud.

  • Never share your password or OTP with anyone — CricketBuzz staff will never ask for your password.
  • Avoid logging in or making payments over public Wi-Fi.
  • Keep two-factor authentication (2FA) enabled.
  • Change your password once every three months.
  • If you receive a suspicious link or email, report it to our support team immediately.

Responsible Gaming & Self-Exclusion

CricketBuzz is committed to responsible betting. If you feel that betting is affecting your daily life, make use of our self-exclusion tools. You can set daily, weekly, or monthly deposit limits, and temporarily suspend your account for a set period if needed.

To use these features, go to "Responsible Gaming" in your account settings or contact our support team directly. We're always here to help.

Contact Us

CricketBuzz Support Is Always Ready to Help

Live Chat

For the fastest resolution, chat with us via live chat. Average response time is just 2–5 minutes.

Active 24/7

Email Support

For more complex issues, contact us by email. You'll typically receive a response within 4–12 hours.

support@cricketbuzz.app

FAQ Section

Answers to our most frequently asked questions are available on the FAQ page.

Responsible Gaming

Contact our dedicated support team to set betting limits or apply self-exclusion.

Frequently Asked Questions

Answers to the Most Frequently Asked Questions at CricketBuzz Help Center

All you need to open an account is an active mobile number. However, before your first withdrawal, you'll need to complete KYC verification by uploading a photo of your National ID (NID) or passport along with a selfie.

Don't panic. First, wait 30 minutes — delays can sometimes occur due to network issues. If the problem persists, contact us via Live Chat or email with your transaction ID or reference number. The CricketBuzz support team will resolve it promptly.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email, then set a new password using the OTP code. The whole process takes just 2–3 minutes.

No. Under CricketBuzz policy, each person may only operate one account. If multiple accounts are found linked to the same individual, all accounts may be suspended and balances forfeited.

If the wagering requirements are not met within the specified time frame, any remaining bonus balance will be automatically cancelled. Your original deposited funds will not be affected.

CricketBuzz is an internationally licensed online gaming platform. Users in Bangladesh access the platform at their own discretion. Please visit our Terms and Conditions page for more details.
বাংলা